Terms of Service
Last Updated: September 13, 2026 • Applies to all client projects, advisory engagements, and site visitors
1. Acceptance of Terms
By accessing the website at genflowdigital.com, commissioning project builds, or entering into a commercial agreement with GenFlow Digital ("we," "our," or "the Agency"), you agree to be bound by these Terms of Service.
These Terms apply to all visitors, clients, and partners. If you represent an organization or business entity, you warrant that you have full authority to legally bind that entity to these Terms.
2. Agency Scope & Statements of Work
GenFlow Digital provides custom digital engineering, AI automations, and growth marketing solutions, including:
- Full-stack web application development, responsive landing pages, and API integrations.
- Autonomous conversational AI agents (voice receptionists, WhatsApp/Instagram messaging automations, calendar booking engines).
- Automated CRM lead routing, review funnels, and data pipeline integrations.
- Paid search (Google Ads) and paid social (Meta) campaign architecture and performance tracking.
Specific project deliverables, turnaround windows, milestone schedules, and compensation fees are detailed in written Statements of Work (SOW), project proposals, or signed digital contracts agreed upon prior to project commencement.
3. AI Systems & Third-Party Platform Disclaimers
Nature of Artificial Intelligence: Our custom voice, chatbot, and workflow automation solutions utilize state-of-the-art machine learning models and large language models (LLMs). Artificial intelligence outputs are inherently probabilistic and non-deterministic. While we implement strict system prompts, guardrails, and testing protocols:
- Clients acknowledge that automated models may occasionally produce unexpected responses or require periodic fine-tuning.
- The Client maintains ultimate editorial responsibility for review and approval of customer-facing automated messaging scripts.
Third-Party Dependencies: Certain workflows rely on external APIs, communication carriers, or cloud networks (e.g., OpenAI, Anthropic, Twilio, Vapi, Meta Graph API, Google Cloud). GenFlow Digital does not control these providers and is not liable for service downtime, rate limit throttling, pricing changes, or account restrictions imposed by external third parties.
4. Intellectual Property & Deliverables Ownership
Client Deliverables Ownership
Subject to full and final payment of all agreed invoice milestones, all bespoke frontend code, client-specific website design assets, written copy, and custom workflow architectures created specifically for the Client transfer entirely to the Client.
Pre-Existing Frameworks & Scaffolding
GenFlow Digital retains all intellectual property rights in its pre-existing proprietary codebase, boilerplate architectures, helper scripts, internal tools, and reusable design modules. The Client is granted a perpetual, non-exclusive, royalty-free license to operate and deploy these underlying components as integrated into their bespoke deliverables.
5. Payment Terms, Retainers & Cancellation
Unless otherwise specified in an approved Statement of Work:
- Deposit & Milestones: Custom development projects typically require a 50% upfront commitment deposit before work begins, with the remaining balance due upon milestone completion and deployment.
- Payment Window: Invoices are payable within 14 calendar days of issuance via bank wire transfer or authorized electronic payment processor.
- Cancellation: Either party may cancel an engagement with written notice. In the event of early termination, the Client is liable for all hours worked and milestone costs accrued up to the effective termination date.
6. Client Obligations
To ensure smooth project delivery, the Client agrees to:
- Provide accurate business details, brand guidelines, and required API credentials in a timely manner.
- Designate a primary contact authorized to approve deliverables and provide design feedback within agreed timeframes.
- Ensure all submitted brand copy, graphics, product images, and trademarks are owned by or properly licensed to the Client.
7. Limitation of Liability
To the maximum extent permitted by applicable law:
- In no event shall GenFlow Digital, its directors, or affiliates be liable for indirect, punitive, incidental, special, or consequential damages, including lost profits, loss of business data, or downtime expenses.
- Our aggregate financial liability arising out of or related to any project engagement, whether in contract, tort (including negligence), or otherwise, shall strictly not exceed the total fees paid by the Client to GenFlow Digital during the three (3) months preceding the claim.
8. Confidentiality & Non-Disclosure
Both parties agree to hold in strict confidence all proprietary business data, trade secrets, customer records, and system credentials disclosed during the consultation or execution stages. This obligation survives project completion for a minimum period of three (3) years.
9. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
Commercial & Legal Inquiries
To discuss contract terms, request an SOW, or submit legal inquiries:
Email: hello@genflowdigital.com
Domain: genflowdigital.com
Agency: GenFlow Digital
Location: UK & Remote